Vaya Health

200 Ridgefield Court, Suite 218, Asheville, NC.28806
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Our Mission Statement & Core Values

Vaya Health is a public manager of care for individuals facing challenges with mental illness, substance use, intellectual/developmental disabilities (I/DD), and/or traumatic brain injury. Our goal is to successfully evolve in the health care system by embracing innovation, adapting to a changing environment, and maximizing resources for the long-term benefit of the people and communities we serve.We envision communities where people receive the help they need to live the life they choose.

What we Value

  1. Person-Centeredness: Interacting with compassion, cultural sensitivity, honesty, and empathy.
  2. Integration: Caring for the whole person within the home and community of an individual’s choice.
  3. Commitment: Dedicated to partnering with consumers, families, providers, and others to foster genuine, trusting, respectful relationships essential to creating the synergy and connections that make lives better.
  4. Integrity: Ensuring quality care and accountable financial stewardship through ethical, responsive, transparent, and consistent leadership and business operation.
Tracy Hayes, CEO

Our History & Background

Established in 1972, Vaya began as a community mental health center and has grown into an organization that manages the care for individuals in 31 counties. Vaya is a public, managed care organization (MCO) that prioritizes whole-person health. We manage Medicaid, federal, state, and local funding to connect the people we serve to health care services and supports. Our specialty is helping individuals with needs related to mental health, substance use disorders, intellectual/developmental disabilities (I/DD), and traumatic brain injury (TBI). We strive for members to receive the right care, in the right amount, at the right time.

Asheville administrative headquarters

Our Current Projects & Mental Health Initiatives

Adventure Awaits

Vaya has launched an innovative effort, with the support of Benchmarks, for the Adventure Awaits initiative, a word-of-mouth foster parent recruitment campaign launching Jan. 16, 2024.

As local agencies face a record-breaking shortage of foster care parents, participants in Vaya’s Pathways to Permanency project have developed the Adventure Awaits campaign to equip local Department of Social Services (DSS) offices and private child-placing organizations with a variety of materials for educating community members on the critical need for foster parents and encouraging them to learn more about what it means to become one.

Adventure Awaits aims to reach people who have never considered the rewarding experience of fostering a child and those who have considered fostering a child but haven’t taken the next steps. Adventure Awaits highlights the positive influence they can have in their communities by doing so.

Pathways to Permanency


Building strong communities starts with supporting local businesses when possible. Many Vaya members with intellectual and/or developmental disabilities run their own small business. These businesses not only give them employment and income, but also a purpose, voice, and place in the community. Help our talented members by supporting their businesses and sharing the directory with others.

Microenterprise Directory

Housing Initiative

The Housing Supports Team works with community partners to provide knowledge, resources and training about housing and residential options. The team also operates the Transitions to Community Living Voucher as part of the Transitions to Community Living Initiative (TCLI), the Permanent Supportive Housing program, Non-Medicaid Residential Services, the Housing Supports Grant, the Independence Project and the Integrated Supportive Housing Program.

Who We Serve

  1. Alamance
  2. Alexander
  3. Alleghany
  4. Ashe
  5. Avery
  6. Buncombe
  7. Caldwell
  8. Caswell
  9. Chatham
  10. Cherokee
  11. Clay
  12. Franklin
  13. Graham
  14. Granville
  15. Haywood
  16. Henderson
  17. Jackson
  18. Macon
  19. Madison
  20. McDowell
  21. Mitchell
  22. Person
  23. Polk
  24. Rockingham
  25. Rowan
  26. Stokes
  27. Swain
  28. Transylvania
  29. Vance
  30. Watauga
  31. Wilkes
  32. Yancey